I wanted a healthy soup. And I love soups.
I asked what was ramen made of and the nice lady said egg. I then asked if any flour was used and she said 'no it's only egg'.
Over the dinner I looked this up online and couldn't find any 'only noodle and no flour' soup. I went back to clarify and she said that's all the staff are told and didn't have any more info as it was all egg only.
I asked if someone could call me and clarify, negative. So i was given a business card.
Is it that simple ? I am on a special diet where I can have rice but not wheat. Had I been informed that yes egg ramen has wheat I would have just gone for the rice noodles.
When I asked to speak to someone senior she said I should come back tmrw. (?)
Really, is that what customers are to do? First we got wrong info and then zero process to fix. Yes I was offered a refund or another meal, but I really doubt that's happening again.
Pretty crap, I'm sorry but this doesn't cut it for good guidelines or information or service.