First let me start by saying I found Nathalie's by browsing groupon.Prior to purchasing the groupon I called to verify the detail and ensure it covered what I needed (grooming of a lab), I was told yes and set up an appt for the next day. Upon arrival I was told it does NOT cover the cut of a lab and I would incur an extra fee, I was slightly irritated since I had already spoken to someone prior to my purchase but I said ok and asked how much... The response was "I didn't know you had a groupon, I'm not sure, I'll let you know" I didn't like it being left open ended but thought it couldn't be more than $10-20 and I would still be getting a good deal so it's fine and I left her. Let me also add here that prior to leaving and when filling out my paperwork I alerted them my lab is older and her hips are bad to please be careful. A few hours later we came back to pick her up, I was told I needed to pay $35 more for the cut and because they had to hold her up to shave her. That's literally double the cost of the groupon I purchased! Also, my lab is old but she can stand and I have NEVER had a problem or been charged extra for grooming her bc of her age. We were told the normal price for a groom of a lab was $65 (we would be paying $70) and to consider it as getting the spa package for free which was actually supposed to already have been a part of the groupon I had purchased. I asked to speak with the groomer bc I was not paying an extra $35... I agreed to pay extra for the cut but I refused to pay double, I was told she had no idea I had a groupon (not sure why that even matters, a groom is a groom regardless of the payment) no idea it was a lab, or that she was older. I clearly stated a lab when I made my appt, I also let Nathalie know about her hips when I signed her in. The groomer finally agreed and said I did not have to pay the extra $35 but I'm still in awe of the extra money they tried to get out of us. They should not run a groupon if you can't afford to take the loss on money to gain new clients, I felt scammed. I also have to add the job was not done well... After this "spa package" and bath she came home with goop still in her eye, she had some kind of gross something on her tail, and there were several areas of long hair left that was uncut. Nathalie was nice in greeting us, but the groomer was awful and I don't think we will be back...