I booked an appointment for walk-in by phone but when I got there, one of receptionists said I already went there earlier the day and then the only available time is two hours later if I want to see a doctor again. I have never been there in my entire life and the receptionist kept saying I was there on the same day. If I already saw a doctor, why would I have come back there again on the same day and fill out the new patient form? She did not apologize or give me any explanations. It was very strange. I had to wait for 2 hours to see a doctor. The doctor I saw was not compassionate at all but rather I found her rude. When I was coughing, she said "cover your mouth" with very unpleasant voice. I was covering my mouth with arm when coughing by the way. Overall, I was very disappointed and it was definitely not what I expected from the best walk-in clinic voted in Toronto.