I have used several different cleanings services over the years. Typically I pick up a discount coupon in an effort to check them out. I like the fact that Shawn got in touch and stayed in touch all the way up to "the crew is on their way". The crew consisted of four workers (which kind of overwhelmed me) but when they got here they were hard at work within a minute or two. An hour later they were on their way and I was very pleased with their work. My only comment would be they need to get a little better vacuum! I can't account for the up and down ratings but based on the discounted price and the overall performance-I would certainly use them again!