The ice cream itself was excellent; I had the strawberry and the cardamom, and both flavors were delicious and creamy. My two-star review reflects the pricing and service, which frankly were sufficiently terrible that I won't be coming back here. When I walked in, I was surprised to see that the menu only offered 1 and 2-scoop options. I love to sample different flavors--particularly when trying out a new place--so I asked the server if it was possible to order 3 scoops. Her response was "uh, yeah, if you get the triple scoop". So I ordered a triple scoop. I then had to repeat my order to the server not once, not twice, but three times, because she apparently could not keep my 3 flavor selections in mind at once. She also couldn't remember whether I ordered a cup or cone. (To be clear, she didn't have any trouble understanding me; she simply forget what the other flavors were each time she added a scoop to the bowl.)
Bad service is, in my book, not a big deal, as long as the server apologizes (she did) and I still get what I ordered. But the real clincher in this case was that the cashier then proceeded to ring me up for $12. This struck as a bit strange, considering that single and double scoops were priced at $5 and $7, respectively. When I asked how the triple scoop could be $12, the cashier said "we price the triple scoop as a double scoop and a separate single scoop."
I was, frankly dumbstruck by this. There is no reasonable pricing scheme I can think of that warrants charging $2 more for a second scoop, and $5 more for a third scoop. Of course, if Village Ice Cream wants to adopt such a pricing scheme, that's their prerogative; but in that case, they should be up front about it by either refusing to let customers order a "triple scoop" (and making them order a separate single scoop), or clearly listing on their menu that the price for a triple scoop is $12. Anything else is, frankly, an insult to the customer.
I will not be going back, which is a shame, as the ice cream was delicious.