This location is typically not busy at all. I don't think I've ever spent more than 5 minutes after walking in the door. We went in at 1:45 pm on a Friday; right after a soccer team and a softball team ordered. There were 3 amazing employees working their tails off. While we did wait 10 minutes for our food after ordering, it wasn't for want of trying by the team. They ended up out of turkey by the time they were making my sandwich and came out to me in the dining room and offered any substitution I wanted - major kudos for that. The place was clean, and I can't stress enough how polite and assisting everyone was. They could not have planned for two teams to come in at the same time and adapted very well to the rush. The coffee beverages are amazing, by the way. A few bucks cheaper than a Starbucks and almost identical flavor.