When I was considering this company for tree service, I saw the reviews that talked about non-communication and broken appointments--but I also saw the sincere-sounding apologies from the owner, so I thought maybe the problem was being corrected. Not so.
When I called the office for an appointment, I was told that they do indeed come out to my area and that Brian would call me.
When I finally got a callback from Brian, he told me they did mostly commercial work and hinted that unless the job was at least $1,000 it wouldn't be worth their time. Since I do have a Eucalyptus that needs some care and a lot of trimming work, I asked him to come out and give me an estimate. On the appointed day (Jan. 14), he left a message 1 hour before the appointment that said he needed to re-schedule. I called him right back and left a message that the following week was good, and would he call back and set another appointment. Next day, no call. I called the office and asked them to remind him. To this day, still no call. Apparently, there never will be a call.
So.....I have concluded that this company has all the business it can handle and doesn't want any more. Although the office staff was always very polite, Brian's attitude made doing business impossible. I will find someone else and I advise everyone else to do the same.