Best Mechanic Shop Ever!
Pros: Brian has amazing customer service skills. He calls you once the car is opened up and then like a surgeon diagnosis the problem with honesty and some truth. What I mean is he says 'I believe with 96% probability that ____so_and_so_is_the_issue___ with your car. I really like the honesty and trust he conveys when discussing the diagnosis. Just like with humans, Doctors are unable to always predict with 100% certainty that a person has a specific disease and Brian says it how it is as well. It brings the conversation down to Earth and I haven't had that type of service at a mechanics shop especially in a large city.
After fixing the car he actually brings out the old part and explains everything they did to fix the car. He goes into detail in layman terms and it reassures you as the customer in the care and trust they take to fix your car.
Cons: Even for basic service it often takes +3 days to do.