My roadside plan set me up with Pop-a-lock in Toledo, Ohio when I got a flat tire. I got a ride from a family member to work so left my car unlocked with the key hidden for the service person. One text said the service was complete, yet another said they were "unable to locate me or my vehicle." My family member went back several hours longer and found the tire had not been changed and was still flat. I called again after work and was told someone would be out in 30-40 minutes. We waited over an hour and were told the service man had been delayed and it would be another 30 minutes. It was getting dark and I told them to cancel the service. 30 minutes later Pop-a-lock calls and says they can't find my car again! Really?! First of all I had cancelled the service and this was never communicated. Secondly, they can't find my car again? It was on a main road in a church parking lot, completely visible! This is the second time I had to use this company and never again!