Recently, I drove up to place my order at the Drive-Thru but found an employee waiting to take my order instead. I thought maybe the order system was out of order but he told me this was the new way of doing things at Chick-fil-a. WhiIe I understand the personable approach, I find it to be invasive and unnecessary. Besides, it's summer in Arizona and I'm perplexed and concerned that they would have their employees standing out there in the heat even if they do change the rotation often. I like the old way just fine. I like driving up, taking my time to browse, then pay and leave. Drive Thrus exist because sometimes you don't want to have all that personal touch. As I drove off, I found myself more concerned about the employee standing out there in the heat than I was intrigued by this new service... smh. They need to rethink this new approach.