Horrible. Absolutely horrible! Trying to resolve a bad situation has become even worse now. After trying to call me and attempt to deliver our already paid for furniture, IKEA now is requiring me to come back to their store and reschedule and charge me another delivery attempt fee of $129. It's their policy. What on earth?!?!?!
I let them know my schedule and that I have an appointment at 8am to have my car serviced. "Oh well we can try for between 8am - 6pm." Didn't I just say that I'd be unavailable at 8am? "Well we look at what our delivery company can do and those are the times."
But what about my times? I paid for this service, and am I not the customer? I guess I don't really matter and I'm not coming back. I had them pull the furniture from the back where they were holding it and loaded it up in my car, bad back and everything. It barely fit, hence the desire for home delivery. So be warned about this place. First of all if you schedule home delivery it'll cost you a pretty penny and if you have to reschedule you have to drive down to them to do so where they will charge you again. In my case another $129. If they have to store it it's an additional $10 per day surcharge. It's all in the contract that they have you sign. You go by their schedule, and won't accommodate yours.
I won't be back.