I went to Lamps Plus to seek help on ceiling fans attached to my vaulted ceiling. We bought this house and the fans were not operating. I met with Rick, who spent time researching the product and parts. He came to the house and did a thorough examination, then suggested I buy replacement remotes and receivers. With his help, we attempted to sync them,but needed to get the electricians from Lamps Plus in. The techs were true pros and speaking to George, I was given some maintenance tips. The visit was pricy, but very well worth the work and service. Also, the showroom is filled with a huge variety of lighting and the prices are very competitive, if not better than the local furniture stores. I highly recommend visiting this store before venturing to a furniture store for lighting needs.