This company is awesome! I HATE HATE HATE contract and security companies, but being home alone a lot I finally decided to work with a company. I received many quotes from all different companies, and I chose this one because I would have direct contact with the salesperson if I ever had any questions/concerns/issues. I like being able to text or call a person directly instead of wait on a automated phone line and get someone who doesn't know me or my situation. So I signed the deal and got an alarm installed.
Yesterday at 4am my alarm went off. It scared me a lot, and I realized I would like to have a panic button that is portable so I can hide if need be and still alert the police. Right now I only have the panic button on my panel which is in plain site and could be hard to get to in the event of an emergency. I reached out to Danny and asked about getting a remote of some kind. I them got a call from the owner which is awesome! He sympathized with my situation from last night and said he'd be happy to setup a remote control free of charge to make me feel ever safer.
I really appreciate the great customer service and being treated like a human. Both of the guys I've dealt with have been compassionate and understanding and really do care to make sure I feel safe. A lot of alarm companies in town just want money and you to sign that scary contract but I feel like I could reach out to these guys any time with questions or concerns and they will do anything they can to solve it and make me feel safer in my home.
I will remain a client with them for as long as I need an alarm company. I HIGHLY Recommend.