Since Aigust 1, 2011 I have been on Medicare and Supplemental B/C B/S insurance. I have severe sleep apnea and must use a BiPAP machine to get any sleep. Unfortunately, my sleep doctor referred me to Bennett Medical Services in Las Vegas on South Valley View. I have been working with them for more than 10 months to handle a billing "problem".
I have made numerous phone calls and written 2 very complete letters, telling my story, who I had spoken to and what had happened. On January 23, I sent my check for $171.23, which was cashed. This was my prtion of the costs per Shanae. She stated that she did not control Management and their "threat" to turn me over to collection was out of her hands. This was followed by another letter, dated February 8, wtating the whole scenario again and with colored copies of my Medicare Card and my B/C B/S cards. I heard no further word, nor did Ireceive any billings. Foolish me, I thought that this was handled.
On Saturday, October 20, 2012 I received a letter from NSB (National Service Bureau) a collection Agency. I now owe $177.00 to Bennett, which because I have not paid it, I must now pay a collection Agency. I have not received any billing for this amount. When I called about it and spole with Mary and then Linda, I find out that I owe money from back to 6/23/11. So, under protest I am paying this Collection Agency. Please do not use Bennett, their explanation for all of this is that another company does their billing.
Bennett Medical Services has terrible customer service for billing and any related problems. Because of this I would strongly suggest that anyone seeking any kind of medical supplies -- oxygen, sleep apnea machines, etc. find another company