Wow. I'm really appalled to hear about the customer service issues people have been having here. It's truly sad when a business owner feels the need to insult his/her customers.
But, that didn't happen to me..
the coffee happened to me. This place is called "romancing the bean" as if it's supposed to be a coffee shop. But they should probably rebrand it as a lunch cafe for the suits that work in the building. Maybe renaming it.... "For us, by us" or "Tons of Pastries"
Anyway... I went there one day with a friend. She ordered an americano, and I a mocha. We were promptly served, and sat down to watch the school aged girl (10 years old?) work as I had a server on a school day. What is that all about?!
It only took a glance into the cup to realize that we had crap handed to us.
My mocha was gritty and disgusting. Probably from using low quality chocolate (maybe even chocolate powder! Yuck).
Her americano was looking bad, the espresso crema was almost non existant, and after a scorching sip, we both realized that they have no idea how to use their espresso machine.
We threw away our drinks, and headed to cartel.
To anyone interested in coffee, please drive a few minutes down the road to any other coffee shop in the area. Cartel is south, Open Source is east, Sola is north, and even Starbucks is right around the corner on mill.