I was in a pinch trying to get something done last minute as a Christmas gift. I had called a ton of other embroideries (closer to home) that were all booked up! Finally I got a hold of Ray who said he could get what I needed done before Christmas. I was very pleased with the job. Done very well and in impeccable timing. However, I felt as though Ray wasn't very personable, which is why I am only giving him 3 stars instead of 4.