My kids would rate this 50 stars, they love this place and get seriously tired after an hour or two. I'm giving it 4 stars only because it's usually chaos. There's a great room in the back with couches and a coffee vending machines and there are pay per use massage chairs for adults, but my kids are young so I don't want to sit where there isn't really much view of the play area. There isn't anyone guarding the doors, so kids can walk in and out. Every time we've been we've seen parents drop off middle school age kids and leave, so lots of young teens unsupervised playing kind of rough. That being said, my kids have a blast. Just bring your own towel for the slide, unless you're good with your kids using a towel from god-knows-where. Birthday room is VERY loud because there isn't any sound dampening at all. So be prepared.