One star is way, way, way too good a rating for the absolutely WORST company on Earth which unfortunately in my city has a monopoly.
I have so many, many complaints. Cox REFUSES to give the most basic training to their employees. How many companies' employees will NEVER give their name or ID number upon being asked politely over the phone? Upon being asked over and over and over and over again? Why when asked the very simplest of questions such as "What is your toll free 24/7 technical support contact number?" do Cox employees always give you an answer that has absolutely nothing to do with the simple question you have asked? Why would you ever want to talk further to someone who is 100% incapable of listening? WHY do you have to ask dozens of times before you can talk to their supervisor or manager? WHY must they waste 1/2 hour of your time trying to verify that you are a customer AFTER you tell them your very simple question (needing a 24/7 tech support number for someone else not capable of calling) and NOT be able to write down your 4 number address correctly, NOT be able to listen or verify the correct spelling of your street name which is actually very easy, NOT be able to listen to verify the correct spelling of your 1st name, NOT be able to correctly look up your cell phone number to verify that you are a customer? If they could have done the last correctly you would NOT have to waste so much time giving all of the other info repeatedly as the customer service agents they hire can't understand the most basic, simple English.
Worse this whole incident arose as Cox was doing technical work in the field so everyone was having connectivity issues. COX DETESTS its customers. Otherwise they would have sent everyone who might be having connectivity issues due to their technical work a warning or information email. Did they even try to make contact with their customers? Of course not. Cox HATES their customers.
Despite being told repeatedly to stop harassing me I have been constantly bothered at all hours of the day and evening by Cox salespeople banging loudly on my front door. I had to disconnect the door bell (not good as there have been emergencies) as I was tired of being woken up over and over and over again by Cox salespeople when I was way, way, way too sick to answer the door. Of course no matter how seriously ill one is you never know if it's a neighbor with a medical emergency needing assistance. ALWAYS it was Cox salespeople littering the condo complex with literature no one wants.
Cox has a monopoly. Wish they would go out-of-business as I have complained REPEATEDLY about these exact same issues to the Exec Assist to the top level executive office. Think anything was ever, ever done to correct any of the problems?? LOL. As I said COX HATES its custormers.