When I bought my house, my realtor recommended these guys for the termite inspection. They found a couple shelter tubes (old & inactive), so I paid them to treat the house and bought a 2 year "warranty". Included in the "warranty" is a free annual inspection and any follow-up treatments necessary. Sounded good.
First, the good part: the treatment appears to have worked just fine as I have not seen any new evidence of creepy crawlies munching mi casa. That's good for three stars, I suppose.
But here's where I have a gripe. Last fall (1 yr in to the new house), it occurred to me in passing that I'd been here a year and that I should be expecting some sort of contact from the termite people to schedule the annual inspection. A call. A letter. Something saying 'Hey, you're due.'
(I don't think this is unreasonable to expect from a service-oriented company. Shoot, it's been well over a decade since I bought my car, and the original dealership still sends me letters saying 'Hey, you're due for your 150k service!')
I hear... nothing. And pretty much forget about it. Until...
Another year goes by. I receive a letter from them, "Hey! Your warranty is up for renewal!" I don't recall if the first letter contains (paraphrased) "By the way, we'd love to schedule your free annual inspection!" or if that came in the 2nd letter... or the 1st or 2nd call. Or maybe it was the 3rd letter and the 3rd call...
It certainly was in the 'Hey, your warranty lapsed but if you respond right away we'll re-instate it for you AND schedule your free annual inspection' letter, though.
Which, frankly, irritates me. A lot.
I will not be renewing my "warranty" with this company as my experience has shown that I'd be paying for nothing.
Summary:
Treatment? Fine. It was effective. I have no more signs of bugs.
Service? Awful. They'll ignore you unless they want money from you.
"Warranty"? I'm not saying it's a scam, but... um.... I certainly did not receive ANY value for the money I paid them.