I wouldn't give them a star if I didn't have too. My car was stollen and my insurance company set up my rental. I have enterprise a call to get everything set up so that I could come get a rental and go to work. I get down there to pick up the car, walk in and not one of the two people at the counter greeted me, I wasn't even sure if they saw me come in. They just kept doing whatever it was they were doing without a word in my directed so I sat and waited for a bit. Finally one of the workers said she could help me now. She pulled up my info since I had already had everything set up and very rudely told me that since I am no 25 I will have to pay extra fees. I was already upset since my car had gotten stollen that morning and it upset me because everything was already set up before I had come in. After saying I would not pay extra fees since this was something insurance was paying for the manager came over and informed her that underage fees don't apply when its paid for by insurance. She just handled it all wrong. I finally get my car after about an hour. About a week into my rental i decided that it was a nice day so i opened the sunroof. I get to work and go to shut it and it would not shut. It was frustrating considering that this was a brand new 2014 car and it was the weekend and enterprise isn't open on weekends. So on Monday when they were open again i gave them a call after work to inform them of the sunroof and was hung up on, I don't know if it was an accident or not, I call back and get placed on hold for a very long time. Instead of continuing to wait I went down to enterprise to resolve the issue with the sunroof. The women who helped me out never once apologized for the sun roof not closing and right away blamed me accusing me of breaking it. She told me that it was working when I took it from them. I also reminded her that when the car was rented to me that no one checked the sun roof to see if it opened and closed properly. She told me she could switch out my small car for a mini van and send the car to ford to be fixed and that they would bill me for what it cost to fix the sunroof. I did not want an unexpected expensive bill to come my way especially since I feel like I did not break the sunroof, all I did was open it. I asked her if i could take it to ford myself because I want to know what to expect with the price and everything. She said that I could do that. I took it to ford and they told me that enterprise should never have sent me to them since only enterprise had the authority to fix it. Due to my work schedule I was then stuck with a car that had the sunroof open for an additional five days since I their hours don't work well with my work schedule. When I finally was able to get the car back to enterprise I spoke with manager who basically told me I had been upset with them since I rented the car and that he could switch the car out and send the ford to get fixed.
Not once did anyone at enterprise apologize to me for renting me a car that I ended up having an issue with. From the day I rented it I was the problem not them. I told the manager that I was upset that not one person apologized to me for any of the in convinces that having the sunroof get stuck open caused me. He apologized after the fact that I told him that I had not been apologized too which really was just a slap in the face to me. I would NEVER rent from then again. I only continued my rental because my insurance paid for it. WORST COSTUMER SERVICE EVER!