Went to the keg on Friday night 9:30pm. No wait, seated quickly. Then waited along time for drink orders. Server was very cold, she came back to take meal order. I ordered prime rib, server told me they are out of prime rib apologized and then stood there looking at me. I said ok give me some time to pick something else, she said I will send your appetizer order to kitchen, she left and we never seen her again. I said to my wife there's lots of other restaurants in Brampton lets go I'm hungry and don't feel like waiting any longer for a meal I wasn't looking forward too. We drove over to the keg on main. I asked the hostess do you have prime rib? They said yes. We were seated right away, ordered our food, waitress was very friendly and polite we had a great meal.
If you want an experience similar to MacDonalds then by all means go to the Bramalea keg, the staff are around the same age and are good order takers. To sum it up the staff their really don't care about you and likely the manager doesn't care either. We have friends in town that refuse to eat at this location. This is my 3rd time going to this location and I have been to lots of kegs and this by far does not feel like a keg again it feels more like the service you would get from a fast food restaurant.