If I could leave zero stars I would. Dr. McDermott and Dr. Wahid are both great, however the office staff is beyond incompetent.
I have left 20-25 messages, no that is not a typo, since August and have still not received a call back. I have been waiting since August 8th (today is Oct 23) for the office to handle my preauthorization for a procedure. My follow up appointment is in two weeks, not only have I not had the procedure, I have not been able to get preauthorization because this office will not take my calls. The facility that I am supposed to have the procedure at has even attempted to get in contact with this office, they too have gotten the run around since mid-September. No resolution.
I have never dealt with such an unfriendly, incompetent group of individuals in my life. I work in healthcare and it is embarrassing to know that there are offices like this one, providing such horrendous care to patients. I plan to continue calling daily until my follow-up appointment, at which time I will take the opportunity during my appointment to share my experience, in dealing with the office staff, with the doctor... After all, we will have the entire time available, as there will not be any results to take a look at since I haven't had the procedure.
Shameful.
Unfortunately, I will be seeking a new physician due to lack of patient centered care from the front office staff.