This used to be my favorite place for hotpot, but it was a complete disappointment when I bring my family here. We called ahead to see if we can reserve table for 6 but was told no reservation over the phone. We came at the restaurant and were told it is going to be a 30 mins wait. While waiting, we noticed there were empty tables in the middle and one on the left side that could sit 6 people comfortably. We rechecked with the staffs multiple times if we could go sit at either of those tables but were told they are still not ready yet. After 40 mins waiting at the door, we finally got sit down at the table and the only things they did for this table during that "40 min prepare time" were sauces and water. I still do not understand the need for us to stand at the door for 40 mins when there are tables clean and ready for us.
To top it off as if the experience wasn't bad already, we found a long blonde strain of hair in our noodle. When noticing the staff, they did bring us another plate of noodle for no charge. That still did not change the fact that there was someone hair in our pot.