I spoke to an agent 5 months ago when I first got my mailbox and she gave me a reasonable answer as to why I literally have a mailbox outside my window, but instead I have to go to a mailbox 500 ft away (that I can't even see it's so far). She said It's a new community so the houses aren't built yet so call back when more people have moved in and they may have opened up the box by my Home so I could switch boxes. Today I spoke with Jennifer who said she is the manager at this post office and she couldn't even tell me how Mail boxes are assigned. She just flat out said no. I can't change unless I have a medical reason. She was also pretty rude with a bad attitude and no grasp of how the USPS is a government agency. But I digress, don't expect a pleasant experience here as long as Jennifer is the manager.