This bank sucks so BAD! Customer service is down the drain. Tried to open a new savings account for my children and they told me I had to wait just to tell me what are the required documents needed to open one. So I left, opened one at another WF branch that knows their shit.
The drive thru is ridiculous. Only 1 lane when it clearly has room for 2. The wait is about 5 minutes per transaction IF you are lucky. Otherwise, it's longer wait time.
The parking lot is just poorly constructed... hence, why there is only 1 drivethru lane, the other one is used as an exit lane instead. Small entrance/exit. Tight squeeze to get thru the lot. If there is an emergency, forget about it. You might as well leave the car, there is no way you can get out without wait or hitting someone.