I received EXCELLENT customer service at this Cricket Wireless store located in Glendale, Arizona.
This Cricket Wireless store is "corporate-owned," and to me -- that makes a big difference in the quality of customer care.
As a new Cricket Wireless customer, I needed to transfer (port) my old Straight-Talk cell number to Cricket Wireless. It seemed the folks at Straight Talk were doing everything possible to delay releasing my cell number to Cricket Wireless.
While Straight-Talk was making a simple "porting" process unnecessarily complicated, the excellent staff at the Glendale Cricket Wireless hung in there with me for over hour, and they would not take "no" for an answer from Straight-Talk. Finally, thanks to the Cricket store team, the transfer of my cell number to Cricket Wireless prevailed.
Over the last five months, I have absolutely enjoyed my new service with Cricket Wireless. For my needs, I find the Cricket Wireless service to be better than Straight-Talk. For the reason of increased data speed alone (LTE), I am pleased to have switched to Cricket, and I would never consider returning to Straight-Talk.