Geek Squad
Went to Geek Squad for a busted hard drive. They told me a price and that they would have to ship it out. Two weeks later I get a call from the company they shipped it to informing me that I needed to pay more than double the price of what I was told by Geek Squad. We are talking hundreds of dollars here. And to be clear, there are different tiers for harddrive failure. I was quoted a tier 2 price from BOTH. The Geek Squad member was simply wrong.
What was I going to do? Wait another two weeks for them to ship it back and go to someone else? Felt a bit scammed. Even when I went to go pick up the drive from the store it took about half an hour just to figure out where it was. All I got from the manager was a convoluted apology mainly focusing on how the price structuring actually works in the store. I did feel bad for the employee that was dealing with me. He was obviously new but had terrible training. He looked panicked every time he glanced at the computer.