Every time I have dealt with Knifewear, it has been top notch customer service. From calling over the phone to help me pick out a knife for my husband (which he LOVED!) to having the knife shipped to us in Fort McMurray within two days to having a chip repaired. I can't say enough great things about our experience with Knifewear every single time we have dealt with them. Every single staff we have encountered has been very friendly and extremely knowledgeable that I felt very comfortable trusting in their expertise in helping us pick out the right knife for us. My husband loved his knife so much that we went back to get a different style at the Edmonton location (we now live in Edmonton and happy there is a location near by) and have received the same high calibre of customer service there as well. We will certainly be lifelong customers.