I don't know how to start and if what I have to say will fit the allowed characters.
I will give you a proper sequence of events.
~ Bought a Groupon voucher. Told myself , this is a good opportunity to check out the place. I am all for supporting local businesses.
~ Hubby and I set out to go one night . We entered the place, and saw place is big , a few occupied tables. First impression - didn't look good that the receiving area was full of folded napkins, and stuff. Didn't look professional, Cant they do that in the back room?
~ We were greeted by a waitress in her early to mid- 20s and were seated. As with any Groupon voucher, I always tell the server ahead of time that I have a Groupon voucher. So when I did, she said: "Honestly I haven't seen that groupon voucher". I was stunned to know that she was clueless or not informed. Arent the server supposed to know what is included and excluded in that voucher? Server didn't even make an effort to know like ask her manager . In fact they should have a menu ready printed for the Groupon voucher users.
~ Hubby and I ended up checking my Groupon app to see what we can order.
~ We placed our orders Jerk chicken nachos - a good portion , Jerk linquine which was good and the chicken and waffles - this was okay but the veggies tasted and smelled like fuel???!!! I didn't complain yet.
~ then close to finishing our main dishes, the manager approached us and said the Jer chicken nachos was not part of the Groupon voucher. So hubby said the
Groupon fine print said jerk chicken - it was vague. Come to think of it.. the appetizer section has Jerk Chicken Poutine and Jerk Chicken Nachos , which are possible selections. So we chose nachos only to find out it is not part of the voucher. Had the server known and was informed way ahead - then we would not have made the mistake of picking that. Mgr said only the poutine is included. So I told the manager can she just adjust my bill the nachos is $2 more than the poutine. Mgr said oh I cant do that. (I didn't want to ruin my "date" with hubby ) So she suggested that I take home the poutine and the nachos is addl to my bill!! OMG..My frustration was building at this time.
~ We ordered dessert. Rum Brulee . It came after a looooong wait. and when it came, I haven't seen a brulee that is runny.
~ when we were about to check out, the bill came again , after a long wait. I don't understand why it was taking them too long. Another frustration, why impose gratuity of 18% I was not even satisfied with the service.
~ please check out photos and the gooey rum brulee
END OF STORY.
Main thing that the owner of this restaurant should focus on is Restaurant Management.
- IF you want to do a Groupon promotion, make everyone (resto staff) aware of the inclusion if you want to be too strict with it.
- If you want to gain your marketshare in Ajax, then please your customers. I would have wanted to spread the news to my friends to check out the place , to support Ajax businesses. But I just felt so frustrated after this experience.
- If you the resto manager know that you have fault in communicating the groupon details (and even the Groupon fine print was vague as well!!) - then give the customer some leeway and allow the price adjustment. What is $2 compared to losing your customer and future customers.