I've used Alex's services for the last two years for iPhones, laptops, etc....something has changed. In the past he's been responsive and accessible. Unfortunately, my most recent experience was a disaster. To Alex's credit the initial reason for my call (replacing cracked screen) was immediately resolved; however, in the haste to fix it caused another problem which is where I experienced my nightmare and could not reach Alex to fix the problem. Within 48 hours I left messages via voicemail, email, and Facebook. I even tried to catch anyone at the shop all to no avail...I had to finally have someone else correct Alex's mistake. Then one month later I receive an email asking me to call so they can determine what's wrong with my phone - go fig!!
Sorry Alex - I enjoyed your service when you delivered but this non or delayed response type service isn't acceptable.