I'll start by saying I've been going to the Yard House for nearly a decade now. When I lived in North Scottsdale, we'd trek over to the Desert Ridge location, but now I just make sure I have lunch at the Fashion Square location anytime I'm spending a day at the mall. I love their Gardein meat substitute menu - when I first found out about it, I was *so* excited and it's never let me down!
A few days ago, one of my best girlfriends and I had lunch there and I ordered the Gardein BBQ Chicken Salad, my favorite. The food came out super quick, but I noticed my food was definitely incorrect - there were noodles and the smell of soy sauce and sesame oil. I asked our server if maybe the order had come in wrong, that this looked (and smelled) like the asian pasta salad. He apologized, quickly took it back and came back to let me know that the order had somehow gotten lost in translation. No big deal! He was very apologetic and told me my correct salad would be out shortly. I said ok, no worries! A few moments later, their head chef came out and apologized and let me know that, because of the mess up, they would be taking care of my lunch for me. I was shocked, in a really great way. I hadn't made a scene by any means (I've worked customer service for 9+ years, I know mistakes get made and who cares? I was enjoying a leisurely lunch anyway), but they really had amazing customer service and I was so thankful for their genuine level of caring about the mistake made, even though I wasn't upset at all! My salad came a few minutes after that, while my girlfriend was still only halfway through her meal! No harm, no foul.
Basically what I'm saying is, for amazing customer service, awesome beers, and tons of options, Yard House is tops. I always *have* recommended it, and now, after that amazing and unexpected experience, I will always continue to do so.