I have never been a huge fan of the food and service here, but with the lack of choices in the immediate area and the absolute NEED for a burger, we ordered takeout.
In the phone, the woman taking my order proceeded to give me a cooking lesson on how my rare burger might not be so rare when I get it home due to the cooking process. Are you kidding? I've cooked a few things in my day.
So, I arrive to pick up my order. I get a one-finger gesture over to the bar, where to-go orders are procesed. What a joke. There are a few dozen post-work drinkers in there, so I am promptly ignored for a while. One may think it easier to pick up at the hostess stand? There I go thinking again! I then pay for my order with whom I can only assume is a manager. I then ask if I can have a few ranch. He passes the request to the bartender.
My name is called after a few awkward minutes trying to find a less intrusive place to stand. As I get my bag, I verbally verify that there are a few ranch in the bag. She says there are. Stupid me for not looking. Get home: nothing. Beyond aggravated.
The burger was ok. The mozzarella sticks were excellent. Would have been better with ranch. Doh. A side salad of just lettuce cost an extra $1.75. Ridiculous. Not a pleasant experience. I don't know why I expected better.
Update this morning: GM Debbie contacted me for a follow-up, which was nice to see that they care about bettering customer service. She advised me that they are now looking in to better ways to complete the take-out orders. Thanks Debbie.