We were really excited to try this because we love burgers and shakes. They had two waiting lines, one line for 2 people and another line for 3 or more, and the wait for 2 was about 30 minutes for us at 7pm on a Wednesday. The ambiance was a nice casual atmosphere, dark so it wasn't great for pictures but definitely set a nice mood. They have a tablet that they give you to browse and order alcoholic beverages and a paper menu with their food offerings. We ordered the Hells Kitchen Burger and the Farm Burger which was two of the burgers they seem to be known for in the reviews on Yelp, a side of onion rings, and the creme brulee and oreo shake (Shake #4). The burgers were delicious and the beef was done just right. They gave us a choice on how we wanted our burger cooked and after requesting them as medium they had just the right amount of pink. The jalapeños in the Hells Kitchen burger weren't all that spicy if you're looking for a burger with a kick. The duck breast bacon in the Farm burger was an interesting twist and the Farm burger is great if you want a meaty protein filled burger. The onion rings came with a side of bbq sauce and chive ranch sauce and was more than enough for two to share. The shake came in a fancy tall glass layered with the oreo shake on the bottom, creme brulee layer on top, and topped with an oreo cookie. They seemed to be very busy but our server was still nice and attentive enough and was able to refill our water at least twice while asking us how everything was. Although they weren't the best burgers we've ever had as compared to a few places in NYC, overall it was a great visit and we would definitely come back to try the other burgers.