We ordered a Prime rib dinner. When asked how we wanted it prepared, we requested rare. When our order arrived, it looked more like well done pot roast. We immediately showed our waitress, who apologized, acknowledged that it should have been rare, and took it away. The manager then brought the plate back and said that because of the way they prepare it (slow roasted over night), rare wasn't possible. This was an odd explanation as we have ordered this at this same restaurant before with no issues. The manager then took it back and got us a steak, but it came out burnt on the outside and completely raw in the middle. Needless to say we left. We did provide this feedback to the restaurant's website. Someone did respond and apologized. They sent us a $10 gift card for our trouble. In general, I would say stay away. Service and service recovery are not a priority for this restaurant.