I went on a recent trip to Toronto with my boyfriend, and happened to find found a really great deal on a room here. It is worth every penny!
Even though this is definitely a high-end, very luxurious hotel, every staff person was legitimately (convincingly) friendly and helpful, which is not typical.
In fact, people often perceive me as younger than I am, so I am often given the snub at some of these high-end hotels, and I never felt that condescending vibe from them.
Although the bedroom was definitely nice, and the bed was extremely comfortable with lots of big, fluffy down pillows and 1000 thread count sheets, I would say the best part of our stay was the bathroom.
The entire bathroom was done up in marble and premium bath fixtures. There was a huge soaker tub next to the walk-in shower, and the bath products were so nice I opted to use them instead of the ones I'd brought from home. And even though it was summer when we went, the heated floors were actually great for when you step out of the shower. The makeup mirror was also a nice touch.
The bedroom black-out curtains were controllable from a bedside switch, where you could also hit a button to indicate "do not disturb." The pool, hot tub and workout facilities are beautiful as well. Also Free Wi-fi.
Plus, it is fairly centrally located - within walking distance of the main areas we were interested in: Queen West, Downtown, Theatre District, CN Tower, Kensington Market.
The only thing I wasn't crazy about was the view.
Finally, after my stay, they emailed me a customer experience survey, and although I rated everything highly, I did mention something in the comments about the signage leading to some confusion and a less than patient staffer (who may or may not have actually worked at the Soho). They actually followed up with me with a personal letter from the president saying they'd address the issue! Stellar customer service!
Overall, an outstanding experience! I enjoyed the hotel almost as much as seeing the city, if you can believe it! I would recommend to anyone.