Very nice hotel/resort that I first stayed in 3 years ago. The staff is excellent and go out of their way to satisfy your needs. The pool was just refinished and they did a great job. They also upgraded the TV's and mattresses in the rooms in case you were stuck inside.
Ok, now for the bad. The rooms need a SERIOUS remodeling. The bathrooms are falling apart. 20 year old toilets that barely flush, sloppy caulking around the tub and fixtures, visible rust, visible piping, and drywall bubbling from moisture. The AC unit was ancient and would cycle about every 2 minutes. And it was falling out of it's bracket holding it into the wall. There was visible light coming through and I assume that's how the bugs got in.
I asked at the front desk why they haven't remodeled the rooms yet and he said their financing dried up. That is understandable as most strip malls are 1/2 empty or more as well.
I would stay here again, but only because they have a sweet discount deal. Pay $99 for a room and get a $100 food/alcohol credit for the restaurant. So 5 stars for the staff and room deal and 0 stars for the room.