I have been a resident of the property Broadstone Evoke located at 1025 Preston Rd Apt 1010, Plano TX since July 15, 2017. The only reason this property was a great fit for me is because I have two dogs that enjoy laying in the grass and lounging on the patios. When I toured the property, my only interest was an apartment with a backyard and there was one available so I definitely signed the lease.
I am writing to you today to inform you that after I moved in, I noticed my backyard was consistently wet and muddy. I thought it was the sprinklers making my yard wet so I finally went to the office and talked with leasing agent on July 24, 2017. Later he called me later that day, stating a construction worker left the water running, so I figured my yard would finally be normal and start drying. On August 6, 2017 I submitted a maintenance request since my yard wasn't drying, it was actually getting worse and began looking like a swamp. I've had many conversations with the property manager and the leasing staff consistently regarding my yard and if anyone will repair whatever needs to be done. I have been extremely patient but at this point I am beyond frustrated for a multitude of reasons; 1) I would not have moved to this property if I knew I wouldn't have a working back yard. I would've found another property. 2) Residents with yards pay more monthly. So why should I be paying for something that I really can't use? None of my neighbors have any issues with their yard, its only affecting my yard. 3) It doesn't matter if I clean my apartment anymore, if my dogs go out on the patio/yard their paws are full of mud and tracks in the entire apartment and ruin my furniture so I had to purchase a tarp and cover my backyard for when my dogs go on patio to prevent from damaging interior. 4) I was in the yard last week, and I slipped. Now my arm is really sore. When is enough, enough? This is the frustration I am going through as I type this. Living at Broad Stone Evoke for five months and can't use my backyard when I pay extra for it and received the run around. I only live in an apartment so I don't deal with issues like this and I don't need to worry about anything. I am wrong, I still need to worry about it.
Also, I live across the hall from club house and management rented it out allowing 50+ people playing music until midnight. This is the worse property i live at and management is horrible. "Customer-Centric Focus" is a lie!!!!!!!!!!!