When the Egg & I first opened -- it was GREAT! The service and food quality has consistently gotten worse over the years. My husband and I decided over a year ago that we would not go back. Yet, last Sunday (3/18/12), we wanted breakfast and it's the only place convenient to the Las Sendas residential area -- so we decided to give it another try. It was horrible. The wait staff is clueless. We waited over 45 minutes for our breakfast. Our food was cold when it arrived. My husband's potatoes tasted funny. And, the blueberry pancakes we ordered had 6 berries placed on top and 4 blueberries stuffed in the center of a regular pancake. We were told the cook was too busy and forgot to incorporate the berries and placed them in the pancake at the last minute. I was astounded, to say the least. They also messed up two other table's orders sitting next to us. Yet again, my husband and I were disappointed. I promise, we WILL NEVER GO BACK. We'd rather drive to Tempe, Chandler, or even Phoenix and that's too bad since we'd prefer to support our local businesses.