Oh my God I hate Macy's.
I thought I should get that out of the way before you continue reading my review.
Their clothes are just as cheap as what you would find at Forever 21, but at least Forever 21 charges the appropriate prices for what they sell. Here, you can buy a cheap, poorly made shirt for 50 bucks. Or, if you like, you can get a Lucky Brand shirt that Lucky Brand won't sell at their stores and pay 80 bucks for it. The choice is yours!
Whyyyyyy do I keep coming back here??
Oh, yeah. My family buys us stuff at Macy's all the time and sometimes I need to return it.
If you're lucky, you can find decent deals on shoes and kitchen stuff. That's all I've really noticed.
For this Macy's in particular, the clothing areas are always chaotic messes and there is zero customer service. The shoe department is cleaner, but they get easily overwhelmed as they are short-staffed. The kitchen section is usually well-put together and easy to navigate and the customer service is the best here out of all the departments.
The changing rooms are filled with crying babies that need their diapers changed and you have to fight with ladies to get a view of a purse you're not going to end up liking anyway. What a mess.
Two stars because I've bought a lot of kitchen things here.