No waiting! My mom and I got right in. The people were friendly and really took their time. We didn't feel rushed even though a few more people came in. The only negatives about our experience is the lady who did my nails did just an ok job and the "matching"gel and polish I got on my toes and fingers didn't match at all. They offered to redo my toes a similar color, but it was fine. I would go back!