I have not been on Yelp in forever due to the purchase and renovation of my new house. In the transition time between my old apartment and there, this Lowe's has almost been a third home for me. It only makes sense that I make my first comeback review for here.
This Lowe's location is where we made the majority of purchases for our home improvements. From muriatic acid to a dishwasher to cabinet handles, we got the bulk of it here. Both my wife and I want to give a BIG shout out to Rick who gave us all kinds of support and advice before and during our renovation. The manager was also very supportive in helping us move money in and out of our credit account so that we could get the 5% off on all of our purchases. One of our purchases was so big that we essentially got a microwave oven for FREE with the 5% off credit deal. Just great.
Why only four stars? In a word, Kevin. We made an appointment with Lowe's some weeks ago to have a sliding door installed into the house. We were under the impression that a man named Jesus was coming by to have a look at everything and give us an estimate. Instead, this guy Kevin comes by. When I mentioned to him that I was letting my wife decide on the style of the door, he commented to me that he learned three things to say in his long term of marriage: "Yes dear", "That looks nice dear", and "You're right dear." Uh, OK. Later, when I mentioned to him that she was in charge of the house decor (because she cares about it far more than I do), Kevin responded, "Yeah, I got the outs on how long you are going to be married."
WTF?
And now for the double WTF: After his big sales song and dance, Kevin sets up the order, or so we think, and here it is a month later and still no door--apparently never put into the system. He insults me, my wife and our marriage, and then charges us over a grand for no service. We are going to get this straightened out with Lowe's ASAP.
We love this Lowe's location overall and we think that you will like it too, but STAY AWAY FROM KEVIN!