You go to a chain b/c you expect the same food, same price, and same experience, right?
Unfortunately, this location has dropped two stars in the last year. This used to be my quick, on-the-way to work stop, and lately it has been SLOW, and DIRTY. Start with the tables - unwiped; to the employees' clothes - filthy; to the tiles missing off the wall - neglect.
Even the "older" gentleman with the accent now seems defeated. In the midst of the rush, he walked out with his phone for a break? (He used to be so happy, calling out names and handing out orders! ) More employees walked in, in - yes - dirty uniforms and aprons. YUCK.
Waited 20 minutes for a single blueberry bagel last Friday around 9 am. Seriously? Going to have to take another route to work to stop for a quick tea or bite.