My sister sent me to pick up a pizza on a Friday they told her 20 minutes I went and waited my pick up time was 715 my pizza was not ready until almost 8. This was absolutely ridiculous. If you're going to run behind that is quite alright just let us know our food won't be ready for 45 minutes. The reason for the 2 stars is because the cust. Svc. Lady at the front was super kind to everyone and she is probably the reason they have customers. One lady they lost her orde4 and she was on a time crunch couldn't get refunded unless she sent in a form requesting a refund. Wow. Will never return.