As much as I typically avoid bigger industry-type chains, I've always enjoyed stopping in here while hanging out in Shadyside. It's at the perfect location at the end of Walnut (though technically on Aiken) to grab something on your way into Shadyside or on your way out. I walked in today and the manager greeted me sweetly. I just picked up a bag of day-old bagels (who can beat a bag of 6 for less than 3 bucks?) and a soda, and the woman was nice enough to offer a free bag of bagels to me! I don't even care if they had to get rid of them by the end of the afternoon, it was an incredibly nice gesture which almost guarantees a stop in the next time I need a quick breakfast or lunch sometime soon. Great upstairs area with Wifi (though limited outlets) to eat and work.