I'd rate their treatments and nurses doing the treatments as 5 stars. But I have to give a three because of the price game they play with you. If you're interested in going try to get a quote from the front desk, do NOT go through their sales people who give you the free consultation. I went to Simone and she 1. lied about it being painless, it's not the worst thing in the world but it does pinch sometimes and 2. she overcharges you. She originally quotes me $7000 for a bikini package and underarms until I talked her down to $5000 which she said was a "great deal, I've never seen my supervisor go that low!" BS. The girls at the front desk admitted I was overcharged and the package is usually around $3200, so she quoted me almost twice as much! I thought about fighting this but I decided to just finish my 4 more treatments there and then move on and get my full legs done at my favorite spa down the road Docere Medical Spa. Their full leg is $1100, HALF of what Ideal charges for only the lower leg ($2,100, $4,200 for full!) ...at least that's what they told me at the front desk....Simone would probably charge me $10,000 for each leg :-) Go to Docere!