I called to make a reservation the day before my birthday to request a window/good view table for just my boyfriend and I. Service over the phone was polite and there seemed to be no issues or any unavailability.
We get to the host table located downstairs and they didn't have my reservation. We were still seated but we didn't get a window seat and they weren't aware that it was a birthday celebration. At that point I was just a smidge irritated so I didn't even mention anything when I probably should've due to an available window seat the entire time we were there. Just the point of the fact that this is why I call ahead of time and make a reservation.
Besides that, service was great. Food was great (huge portions) and a nice lounge-like atmosphere. Not huge, wasn't over crowded. Will possibly be back but not somewhere I'm dying to go back to. A-OK