Absolutely horrible customer service! Apparently, the zip code on my account was wrong and my online order went to this store instead of my normal store. I was placing an order using my rewards points that I earned for being a loyal customer (despite the fact that their online app and ordering system is a tremendous hassle, every time I use the app or attempt to log in online it requires me to re-enter my password even though I've selected for them to remember me. To make matters worse it never recognizes my password even though I'm 100% positive that it's correct because I just had to change it yesterday, so as a result I literally have to go through the password change process every time I order a pizza from them) but I regress, I was using my loyalty points to order a pizza, the manager of this store called me to say that they incorrectly received my order and that I need to go online and 'edit' my order. They do not offer an option to edit your order after it has been placed, so I asked if he could send it to the store that delivers in my area. He responded with a rude, smug remark about how that's now his job and he doesn't have the ability to do that and that since they don't deliver in my area that he could and was going to do was cancel my order. As a result, my reward points were stolen from me, I lost 30-45min of time waiting to reorder and get a pizza from the correct location and had to pay full price for it!
The moral of the story is, don't be tricked by their bull shit rewards/ loyalty program! Not only is it a hassle to log in and use their sub par app or web site, but it's a complete SCAM! Save yourself the hassle and order from one of the numerous other pizza joints in your local area. At the very least, avoid this specific location due to the poor customer service and rude staff employed here!