I had my system installed a few weeks ago, and I decided to wait and see what the monitoring service was like before I gave a review. First, Jim arrived on time to show us the system he offers and to walk our home and give us security tips. His demeanor was friendly and sincere. He showed us all of our options and we decided to have the system installed within the next two days. The installer himself was punctual and he trained me how to use the alarm panel. Shortly after the system was installed, the monitoring station called to introduce themselves, and get information and do a small survey as to how the installation went. I know up to this point this sounds generic, but this is where I was impressed... I accidently set off the alarm, and within 5 seconds the monitoring center called me. I KID YOU NOT 5 SECONDS! Having been robbed before, I can tell you I really appreciated this.
This whole transaction with Jim at JPG has been the easiest and smoothest ever. Additionally, I noticed that there is another review that admonishes the use of a third party monitoring service, but I do not mind it - especially since they contacted me so quickly after I set off my alarm.
Now I truly get a good nights sleep :)