We were there for our rehearsal dinner prior to our wedding. I usually love Oregano's because it reminds me of home. I have never had a problem until that night. Our pizza came out soggy and half cooked. Then when I returned it (after trying to lift up a piece that was soggy after sitting in a puddle of juices and water) the manager immediately came over, which at first was nice. It was nice until he accused me that it was my fault the pizza was soggy and sitting in a puddle of juices and water because I ordered a veggie stuffed pizza. The man acted like he and the restaurant had no fault in it at all. I was just shocked. What horrible customer service! When he realized what he had done there was no apology for his behavior until over 30 minutes had gone by and my soon to be husband had spoken with him several times. By then I was in tears because my night (not to mention my dinner) had been ruined.
I would avoid this location, if you can. I would go to the one off of Shea and Scottsdale Road or on Camelback or any other location. The only thing that gave this place one star was are wonderful and amazing waiter Mike. He was so helpful and so concerned that we had been treated so poorly. I love Oregano's but I will not be returning to this location.