I should have listened to the other reviewers but I thought I would give them the benefit of the doubt. I bought the Groupon and scheduled a time for them to come out, got a call a 30 minutes before they were supposed to be there saying the housekeeper quit suddenly. I mentioned the other poor reviews I have read on Yelp about their company and she agreed with me that the company was having problems. The girl on the phone seemed genuinely empathetic and I was able to get a full refund through Groupon. So frustrating but I guess I shouldn't be surprised given the other reviews. My advice? Read the writing on the wall and don't even bother with this company, sometimes a deal really is too good to be true.